FAQS

1. How the buying process works？

     Once your order is paid successfully, we will confirm all the information with you, and arrange the warehouse to take QC pictures for confirmation, which usually takes 2-5 working days. 

After your confirmation, the goods will be shipped within 1-2 working days. You can ask us for the tracking number in 3-5 working days to track your package. It usually takes 7-12 days to be deliveried.

2. Is this a real page not a scam?

We have been doing the business for more than 10 years,and our clients from all over the world,they are very satified with our quality and service.

 

 Our Daily Delivery:

3. Payment Failure And Solutions?

     Usually when paying by credit card, the bank needs to review the payment first.

 

      However, due to many reasons, some people will fail to pay. For example, the cardholder's credit card overdraft, credit card expiration, fraud, not using his own credit card, do not honor etc.

 

      Then you can solve it by following the steps below：

 

      1) If the order payment failed and "Do not honor" is displayed, it means that the bank needs to confirm that the cardholder is making the payment.You need to call the bank, tell them the serial number of the credit card payment, and let them pay through this order. 

 

      -Failure to pay or unpaid orders will not result in deduction.

 

      2) If the payment fails due to reasons such as "high risk", you can try a few more times or change the credit card for payment.

 

      3) If you still can't pay by credit card, you can contact customer service by Whatsapp or Email.

 

 

 

 

4.How about the payment choose?

 

       In our website can  support the payment of credit card.

 

      100% SAFE PAYMENT WITH YOUR CARD.

 

      If you wanna change to others payment you can contact our service team.

 

      Whatsapp: +44 7840160026

 

      Email:[email protected]

 

 

 

Other payment method: Paypal，Wester union，Money gram and Wise，Remitly，Wirebarley，Paysend，Worldremit.

5. Where the product are shipped from?

      From China.

 

6. How can I track my package?

      When the goods shipped,you can check the updates in the order information.

      Or ask me for the tracking number in 3-5 days to check the latest shipping status of the goods.

 

7. Will the goods be stopped by customs?

      We have a strong logistics service partner to ensure that your goods can pass through customs. If they are really intercepted by customs, we will send you the goods for free.

 

8. Do you ship to xxxx?

      Ship worldwide.

 

9. After-sales policy?

     (1) Quality issues：If you find that the goods have quality issues after receiving them, please take a picture and send the picture to our customer service. We will evaluate and make corresponding compensation.

     (2) Transport issues：If the goods are damaged during transportation, please take a picture and send the picture to our customer service, we will evaluate and make corresponding compensation.

     (3) We do not accept the return of any items used, damaged, engraved or altered by a third party.

     (4) If you have placed an order and want to cancel it, Please contact our customer service ASAP.

 

10. How long is the shipping time?










































Q: What should I do after payment
A: Wait for us to ship and shoot the QC and waybill of your shoes to you (we will process the shooting and delivery within 48 hours)

Q: When will my purchased shoes be delivered?
A: Usually the delivery time is 8-18 days (Global)

Q: How should I track my package?
A: Track your package via global.cainiao.com after the package generates the tracking number we send to you (within 72 hours)

Q: What is included in the item I purchased?
A: Original box/shoe body/original shoe gift (shoelaces, special accessories, etc.)/StockX card/cocokick card/keychain gift

Q: My area is a remote area, will you deliver it normally?
A: Of course, we ship worldwide and will not charge any extra postage

Q: Do I need to pay tax on my goods?
A: No, we have paid the tax for your package

Q: I need expedited delivery of my goods
A: We do not support expedited packages for the time being. The speed of package transportation depends greatly on the speed of customs inspection. We cannot control this time.

Q: Are you legal?
A: Of course, we are 100% legal, and there are many customers who trust us. In our Discord community, if you have doubts about this, you may click the Discord button on the right to join our community and communicate with our members

Q: How to pay
A: Pay by PayPal/Credit Card/Bank Card/Debit Card, after you buy the shoes, there is a detailed tutorial to teach you how to pay for the order (if you have any concerns about this, please contact us, online 16 hours a day )

Q: Is my payment at risk?
A: No, if there is any problem with your payment, you can contact us via WhatsApp/ins/Discord, we will refund all unidentified payments

Tips: Please be sure to fill in your order number when paying, so that we can process the order. It is best to contact us after payment. If we cannot contact you, we will send your QC and waybill to the email you filled in. According to our As a rule of thumb, most people don't pay attention to incoming emails :(
Finally, I wish you a happy shopping~